Account deletion
Delete my account
You have the right to delete your account and personal data at any time. Choose the method that works best for you.
What gets permanently deleted
- Your profile (name, email, phone number, profile photo)
- Complete trip and ride history
- In-app messages and chat history
- Saved addresses and places
- KYC documents (driver's license, vehicle photos, ID) — for driver accounts
- Payment methods on file
- Push notification tokens and device identifiers
- Firebase Authentication credentials
- Ratings and reviews you have given and received
What is retained and why
Some data must be retained after deletion to comply with legal obligations:
| Data category | Retention period | Legal basis |
|---|---|---|
| Transaction / billing records | 7 years | Tax and accounting obligations |
| Fraud & safety logs | 2 years | Fraud prevention and security |
| Anonymised analytics | Indefinitely (no PII) | Service improvement |
Retained data is stored securely, access-restricted, and used only for the stated legal purposes.
Before requesting deletion — please note:
- Any active trips must be completed or cancelled before deletion can proceed.
- Outstanding balances (unpaid fares or driver earnings) must be settled first.
- Deletion is permanent and irreversible. Completed trips and your account history cannot be recovered once deleted.
- If you are a driver with an active vehicle listing, it will be removed from the platform.
Submit a deletion request
Use this form if you cannot access the app. Your request will be processed within 30 days.
After submitting, you will receive a confirmation email within 24 hours. The full deletion will be completed within 30 days. Questions? Contact support or read our Privacy Policy.